Arm - Design Thinking

How did we use design thinking to help with internal communications?

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In Brief




Design thinking, Communication workshops, Internal Communication artefacts


Using design thinking to help with internal communications


Internal communications

Our design thinking approach and methods can help to shape internal and external communication. For example, internal communications can help to unify a team, build relationships and trust between colleagues, increase motivation and create a culture of understanding across an organisation.

When implemented effectively, good internal communication can have numerous benefits for an organisation, including the following:
  1. Increased productivity: Good internal communication ensures employees have access to the information and resources they need to do their jobs effectively. This, in turn, can lead to increased productivity and efficiency within the organisation.
  2. Improved employee morale: When employees are informed and feel part of the decision-making process, they are more likely to feel valued and appreciated. This can improve confidence and job satisfaction and reduce turnover rates.
  3. Enhanced collaboration and teamwork: Good internal communication facilitates cooperation and teamwork among department employees. When employees have access to relevant information and can communicate effectively with one another, they are more likely to work together to achieve common goals.
  4. Better service: When employees have access to relevant information and can communicate effectively with one another, they are better equipped to provide a high-quality service to their audiences.
  5. Increased innovation: Good internal communication can foster a culture of innovation within a team. When employees are encouraged to share ideas and collaborate with one another, they are more likely to come up with new and innovative solutions to problems.
  6. Better decision-making: Good internal communication ensures decision-makers can access all the relevant information and feedback needed to make informed decisions.
  7. Enhanced reputation: When an organisation has a reputation for good internal communication, it can attract and retain high-quality employees.
Increased internal engagement
Communication workshops delivered
Internal Communication artefacts produced

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